The Eminem Guide to Becoming a Writing and Marketing Machine

Ten years back, my soon-to-be wife, Cindy, and I first noticed the bombarding beat for Marshall Mather’s “My Name Is.”

“What an ass,” I said as the two of us sat to watch the Grammies a year later. “It’s sad he can sell so many records just by being vile. Really, how much talent can that possibly take?”

“Have you heard the record?” Cindy asked.

“No,” I admitted. “But I’ve heard enough to know he’s an ass.”

She pursed her lips in silence as I stuttered through a series of half-articulated examples — the criticisms of others slipping through the filter of my voice. Unlike me, she was withholding judgment of the music until she’d heard more of it.

“You know if you listen to the album you’ll be a lot more entitled to an opinion, right?”

My wife has taught me, and continues to teach me, more than anyone else.

The next day I bought the Slim Shady LP along with the newly minted Marshall Mathers album. I then spent the next few months in a new sort of aural awe.

I’m not sure what my expectations were, but they certainly weren’t to meet a man who would murder my preconceptions of the alphabet.

Though I’ve always been drawn to great lyricists and songwriters, I’d never heard anyone able to effectively indulge satire, rage, sorrow, shame, guilt, regret, power, passion, loneliness, bravado, stupidity, genius, leadership, idiocy, misogyny, sympathy and, believe it or not, tender compassion. And Eminem was doing it in a stream of pentameter that would, I’m certain, cause William Shakespeare to shudder.

Plus, the dude is a brilliant storyteller.

Marshall Mathers is a lyrical sniper with a shotgun, and vents more in a few hundred words than many are able to effectively communicate in pages of copy. When I listen to an Eminem record, I’m hearing a man who cares about every single syllable and the exact tone of its delivery.

This isn’t to say all his songs are good. In fact, each album has a handful of songs I find both repugnant and unendurable. Yet they are always peppered against gems of absolute genius.

Eminem is a complicated artist, and could easily provoke pages of arguments on his positives, negatives and overall impact on our culture for better or worse. But as a writer and marketer, few can touch what he’s managed to accomplish.

Meaning that if we pay attention, there’s plenty to learn.

What Eminem can teach you about writing

1) Write and read all you can

Marshall started writing while just a child, constantly sanding the rough edges of his craft, knowing without doubt that the only thing that would get him out of the trailer park and into a better life was furious effort and endless practice.

Marshall familiarized himself with the greats until storytelling was as natural as drawing breath. He may have started by imitating the pioneers who came before him, but Eminem soon blended their legacy into his own brew that was like nothing else.

2) Edit ruthlessly

Eminem’s best tracks harbor some of the tightest writing I’ve seen in any medium. One has to wonder just how long he spends on each song, considering how securely each syllable is cemented in place.

Not only can Em craft a compelling argument in prose, he can also structure it in a way that would dazzle Dr. Seuss, not only by rhyming words that shouldn’t rhyme, but by packing more poetry into a verse than should be technically possible. Only fastidious editing can pull the written word so taut.

3) Write what you know

One of the things that makes Eminem so polarizing is that his message flies from mind to mic with only the thinnest filter in between. Listening to his music is like tuning into a live therapy session that would make Tony Soprano seem stable by comparison. It’s easy to believe that Marshall is speaking directly from his heart and unique set of experiences.

4) Start strong and finish stronger

The best of Em’s songs achieve something rare in commercially produced music — they realize a powerful climax prior to their conclusion. Many of Marshall’s songs are written as arguments, and it’s usually in his third verse when he drives his point home, often with a lyrical sledgehammer.

5) Be concise and use powerful sentences

Marshall pares his arguments down to the marrow. His intuitive sense of flow allows him to seamlessly drift from the measured cadence of ordinary speech to an unrivaled intensity of verse, but it is always the power of his writing which enables him to drive his point home with such precision.

What Eminem can teach you about marketing

Eminem is a terrific writer, but if he wasn’t also a natural marketer, he might very well be still living on the wrong side of 8 Mile.

1) Put yourself out there

Be tireless and undaunted. Marshall paid his dues in underground clubs as the only white boy to step up and take the mic.

I was playing in the beginning, the mood all changed. I been chewed up and spit out and booed off stage. But I kept rhyming and stepwritin the next cypher, best believe somebody’s paying the pied piper . . .

Em knew that no one was about to hand him anything. If he wanted his voice heard, it was his job to spread it.

2) Be extreme

Try speaking to everyone and you end up speaking to no one.

As Sonia recently pointed out, Jenny Lawson and Naomi Dunford aren’t for everyone, but those who love them, really, really LOVE them.

See I’m a poet to some, a regular modern day Shakespeare, Jesus Christ the King of these Latter Day Saints here. To shatter the picture in which of that as they paint me, as a monger of hate and Satan — a scatter-brained atheist. But that ain’t the case, see it’s a matter of taste. We as a people decide if Shady’s as bad as they say he is. Or is he the latter — a gateway to escape? Media scapegoat, who they can be mad at today . . .

3) Tell a story

Build a backstory that is unique to you and you’ll develop a following that can belong to no one else.

Marshall’s storytelling was evident in his first LP, but he cemented his place as a teller of unforgettable tales in the second album, most notably with the song Stan, which tells the story of a crazed fan who does double duty in the song as a doppleganger for Marshall. Eminem used this narrative as both a means of self reflection and as a response to the many critics questioning the cultural impact of his music.

4) Experiment

Eminem’s music is crammed with experimentation. From the simple lo-fi beats of his earliest work to the wicked carnival rhythms which characterized his partnership with Dr. Dre, and all the loopy meters in between, it’s easy to imagine that Marshall isn’t happy unless he’s trying something new.

Not every experiment works, but at least he’s willing to play in the lab.

5) Address objections

A big rule of marketing is to address audience objections before the audience does.

Eminem has a history, going all the way back to his first major release, of addressing critics head on without flinching.

How many retards’ll listen to me and run up in the school shooting when they’re pissed at a teach-er, her, him, is it you is it them? ‘Wasn’t me, Slim Shady said to do it again!’ Damn! How much damage can you do with a pen? Man, I’m just as %#&@#! up as you woulda been if you woulda been, in my shoes, who woulda thought, Slim Shady would be something that you woulda bought?

Marshall Mathers is complicated and undeniably controversial, and though his critics would correctly point out that his music is filled with hate and vitriol, few of them seem to acknowledge that he is also manipulating his own material, taking his arguments to such ridiculous extremes that he turns them into farce.

Love him or hate him, the man known as Eminem has proven that he’s an important force in both modern music and culture. You don’t have to like his lyrics or his message to learn something from him. I’m grateful for the day my wife wondered out loud if I really knew what I was talking about.

HOW TO: Use Social Media to Retain Customers

There are many times or reasons that a small business will receive an influx of new customers — such as around the holidays for retail stores, during a new product or service launch or after a local advertising campaign. While new customers are great, returning customers are even better. Social media offers a number of opportunities to turn your new and existing customers into repeat customers and fans.

Hook New Customers on Social Media

The first thing you should do is direct new customers to your social media accounts. A good way to do that is to incentivize that act of becoming your friend, fan, or follower. Offer those who have just made a purchase a discount on future business in the form of a coupon, but tie it to your social media presence. For example, retailers could let customers know at point of sale that if they become a fan of your business on Facebook , they’ll receive exclusive offers for discounts on future purchases. Or customers could be given instructions to tweet out a special hashtag with a message about your store after they follow your Twitter (Twitter) account, and once that’s done you could send them a direct message with a special offer.

This is not unlike the common practice of taking down e-mail or mailing addresses for mailing lists, but social media puts the user more in control since, when properly used, it is a two-way medium. That’s actually an advantage to small business owners because active, engaged customers will be more likely to give you their attention.

Concentrate on Building a Community

Once you have users signed up to follow you on social media sites, the trick to retaining them as customers is to keep them wanting to come back. That means constantly engaging them with new content, exclusive offers and information they can’t get elsewhere. The best way to grow your community is to consistently offer them quality content. That means forgoing the sales pitch most of the time.

Customers join communities because of the quality of information and because they want to be privy to news about sales, coupons, deals, new products, or changes to your business (e.g., new hours, changed location or updated menu items). But that doesn’t mean they want to receive constant sales come-ons. Delivering quality, helpful tips and information to your customers will make them more likely to want to do business with you and help build your online community.

Restaurants could share recipes or tips for properly reheating leftovers, for example, while plumbers could offer instructions for simple home fixes. Retailers could offer honest reviews of new products, and doctors could offer alerts about the latest medical research or health care policy updates. Get creative — what sorts of information can you provide your customer community? This type of content will help to build your social media community and turn new buyers into return customers.

Play Favorites

Social media is a great place to promote your general sales and events, but you should also consider offering your social media fans exclusive deals that cannot be had elsewhere. Online-only offers will keep fans returning for more and it will help to build a community around your store, service or brand, which is what social media is all about.

It’s certainly true that you should treat all of your customers well, but it doesn’t mean you should treat them all the same. Those customers that have taken the time to sign up as your fan, friend or follower have shown a heightened interest in your brand that should be recognized. By plying your social media followers with occasional exclusive deals or discounts, you can help turn customers into fans that will evangelize your business to others. That way, you can turn new customers into return customers, who in turn attract more new customers for you. That’s the type of cycle that social media, when put to work properly, can help you create.

This post originally appeared on the American Express OPEN Forum

10-point checklist when creating landing pages

Now, here’s my 10-point checklist to help you create a quality landing page, aimed at improving conversion rates:

1. Brevity
Keep it short and to the point. Paragraphs should be no longer than three lines, if they are used at all. One idea per paragraph is plenty of information fodder.

2. Relevancy
In the case of PPC landing pages you need to match the offer to your text ad copy. Keywords should be highlighted or displayed prominently. Keep it relevant to that person’s search query, because that’s all they care about.

3. A direct approach
Bullet points work well online, to help communicate the benefits of a product or service. Keep in mind that people skim read on the web. Use bold text to reinforce key messages.

4. A clear call-to-action
That potentially means a big Buy Now button, above the fold…

5. Fact over fiction
Stick to the key facts and be transparent, especially when the landing page is related to an ad campaign. Do not hide the price. Avoid flowery prose. This ain’t a press release. Product features, product features, product features.

6. Persuasion
Persuasion means removing any links that might distract, focusing the consumer’s mind on the end goal: the checkout. This means writing compelling copy. Persuade visitors not to drop out by limiting their options – remove link navigation, for example. Prominently display delivery options and costs. Sell the goddamned product…

7. Clear scent trails
How easy is it for a novice web user to get from A to B? You need to encourage visitors to walk / run down that conversion path. Conducting usability testing on your landing page templates may also provide you with some answers.

8. Grammatical accuracy
Its important, innit? Because people dont like spelling misteaks and stuff like that. First impressions count.

9. Reinforcing credibility
Testimonials, press, kitemarks, partners, visible customer support options. All these things convey trust and respectability. They ease the mind of the prospective buyer, who might not know your brand. Trust is very important.

10. Good use of images and colour
Presentation (eg: colours, graphics, icons) can play a big role in reinforcing purchase intent. Avoid clutter. White space and big fonts. Smart layout.

I hope that goes some way towards helping you deal with these issues regarding Google’s Quality Score. Do let us know how you get on…

Three Ways to Make Your Competitors Irrelevant

Preface: Start with a killer product or service

This should go without saying in our age of global competition and reduced barriers to entry. But so often merchants are looking for a magic bullet to widely distribute something that the market simply finds inferior.

The problem is, there are plenty of people out there with exceptional products and services who are losing out to others with lesser offerings and higher prices.

What’s going on with that?

Superior marketing and sales techniques, that’s what. Here are 3 ways to level the playing field (or even tip the scales in your favor).
1. Eliminate competition with artful positioning

Wouldn’t selling online be wonderful without competition? Well, it’s possible, if only to the extent that a certain type of person considers you the absolute only option. Yes, it’s our friend positioning again, and we’ll keep talking about it because it’s so vital to success.

The traditional approach to positioning involves offering a benefit your competition cannot or will not offer, thereby making your offer the only choice for those who value that benefit. It still works too – look at the insane level of customer service that Zappos offers, and you’ll understand why throngs of people wouldn’t dream of buying shoes elsewhere.

For small and micro-businesses, positioning (a/k/a your unique selling proposition) can be as simple as creating a unique bond with enough people to build a thriving business. Whether by creating a hybrid business at the intersection of disciplines, crafting a better metaphor that communicates what people need to hear, or creating an emotional bond and huge trust based on your own personality, modern online positioning has come down to connections that resonate authentically and generate loyalty.

Remember, it’s not about where you rank in a hierarchy against others. It’s about carving out your unique territory and owning it outright.

2. Confront your competitors proactively

Let’s face it, in some markets, positioning alone might not get it done. When you’re selling retail items such as consumer electronics or commodity goods, shoppers are more focused on overall value for the buck.

The most common merchant response to the threat of online comparison shopping is not very effective. “Hey, let’s pretend they’re not there!” is nice as wishful thinking, but let’s be realistic.

You’ll hear time and again that the initial objectives of copy in a call-to-action environment is to 1) attract attention; 2) express benefits; and 3) overcome objections. The fact that your prospect thinks you have legitimate competition is really just an objection to buying from you right now.

Instead of sticking your head in the ground, why not proactively address why your offer is better than the other guy’s? Don’t assume that your prospect “gets” that your offer is superior; “show” her it’s better by doing a head-to-head comparison with charts, checklists, or even an interactive apples-to-apples demonstration.

People examining your offer want you to be the solution to their desire or problem. It’s your job to eliminate the lingering doubt that exists in the form of objections, and like it or not, your competition is one of those objections.

3. Emotional benefits make everyone happy

We tell you over and over (and over) to focus first on benefits rather than features, because people decide to buy based on lightening-fast emotional responses, and justify that decision with logic. But what if it turned out that making purchase decisions via emotion (instead of by overly-rational research and price shopping) actually made us happier?

Recent psychological resaerch indicates just that. The study focused on using proven methods to impede logical decision-making, thereby forcing people to go with emotional, intuitive choices instead.

The results?

Those who used primarily emotion rather than primarily logic made more consistent choices. And consistency is one of the hallmarks of a “rational actor.” In other words, the “emotional” people made more “rational” choices than those who focused on rationality!

What does that mean? From the study:

For the consumers, contrary to lay perceptions, attending to one’s emotional responses may prove to be very valuable in understanding one’s preferences. It is possible consumers would be much happier with choices based more on their emotional reaction. For example, if one buys a house and relies on very cognitive attributes such as resale value, one may not be as happy actually living in it, as opposed to a person who attends to his or her emotional reaction to the house prior to purchasing it.

Jonah Lehrer, author of How We Decide, thinks that online price shopping might actually make us unhappy. He notes that the study speculates that the Internet leads consumers to engage in more rational deliberation, which in turn produces an outcome that contradicts our assumptions about the “online shopping paradise.”

Remember, when introduced to an emotional benefit in an offer, neurology shows that our brains react as if we were already experiencing the actual benefit. In essence, employing emotional benefits not only begins the customer satisfaction experience before the sale, this latest research indicates that initial satisfaction maintains after the sale.
Isn’t bonding with prospects and customers better for everyone?

It’s amazing how many of the initial assumptions sparked by the Internet continue to be dead wrong. E-commerce was supposed to benefit the consumer by providing limitless options, and yet the counterintuitive paradox of choice shows that too many options make us anxious and unhappy.

Instead, we now have an entire movement devoted to voluntary simple living. We don’t necessarily want more choice; we want something that does what we need it to do when we desire a solution.

In an ultra-competitive environment, a quality product or service is an indisputable market obligation (and I’d say an ethical obligation as well). But given how we actually operate as human beings in the face of overwhelming choice, isn’t a communication approach that bonds emotionally with our prospective customers also a market obligation? Perhaps even an ethical one?

What do you think? Let me know in the comments.

About the Author: Brian Clark is founder of Copyblogger and co-founder of DIY Themes, creator of the innovative Thesis Theme for WordPress. Get more from Brian on Twitter.

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